06/18/16 – Happen to be a faithful, Repeated flyer purchaser for over thirty yrs. I h ave never observed this sort of inadequate customer service and apathetic attitudes from AA employees. Presently sitting down at Miami International, on a clear sunny saturday morning, traveling with 2 younger kids wanting to reach Asheville with your Airways (document locator: WCEARA), but our flight to Charlotte was immediately delayed, producing us to miss out on our flight to Asheville, all other flights are complete, we had been sent BACK through security since your employees in the gate couldn’t (or wouldn’t), help us (which was enjoyment), then needed to run back BEFORE we could get into the ticket counter because the flight departure was bumped back up!
My 1st and last time for you to fly with American Airways: I'm a larger lady and I compensated added for seats on two of my flights so that I would not be considered a burden to other travellers. Why I don’t know there was almost nothing different about them. My final flight to my spot was cancelled and I didn't determine right up until I had been on my approach to the gate. They made an effort to rout me to another airport with little understanding of the other airport. After a 4 hour delay I arrived at my destination.
I have experimented with contacting and was on for 15 minutes just to be hung up on. I've sent 2 e-mail without having reply… I love your airline but hoping to have a transform made so we don't shed the many The cash we used on our flight simply because we aren’t equipped to make it mainly because my fiancés grandmother passed absent and we need to be in this article and will’t go away right this moment While using the funeral arising for the duration of our scheduled excursion. I have not been capable to get anyplace and remaining that I am a Journey Agent, I understand that for cases such as this, Despite having non-refundable tickets, the airlines may give a credit history for partial or could even give credit history for the full sum for use on upcoming travel.
I'm so amazed by Tracy Miller while in the reservations Division. I accidentally booked a flight to the wrong place and was freaking out, and she worked with me to not simply get me to the proper destination but will also observed the identical price.
I are already around the cell phone for 3 hrs looking to solve an issue where my bag was split open and my belongings missing.
I booked and paid out for our excursion for journey March ten, 2016. These tickets weren't low-cost and I could have utilised miles. As I booked the trip early and there gave the impression to be a good amount of Business enterprise Seats, I used to be assured that we might be capable to use my Enhance. Actually, I was informed there was no-one booked in Company and it “looked fantastic” for an improve.
My grievance is, on March 8th. My luggage was delayed from Chicago, my location was Dane County Airport Madison Wi. When it experienced arrived, it was delivered. Nevertheless, the luggage had been destroyed and taped up. I identified as inside a complaint at once. I were givin numerous cellphone quantities and also the firt 1 was only a recording to leave my cellular phone and somebody would get back again to me.
I went to my resort and expended the subsequent FOUR hrs on the phone with AA within an make an effort to possess the bag despatched to LGA very first thing in the morning, where I can be ready.
I even tried using calling on the telephone and got nowhere; all I could listen to is often a recurrent concept and After i ask for to speak to customer relations, I'd get hang up on.
touring from Miami to Lima on Saturday March 21 even though I reserve the seats upfront I acquired the last row on the ideal you can find out more facet because of the window along with the seat didn't transfer building my flight challenging ., on the way back on flight # 918 the service was worst. from your sign in I had to open my accommodate cases to even up the weigth . Once i give to purchase the 3 added kilos they make an effort to cost me $ a hundred and eighty.00per fit circumstance. preventing to pay for $ 480.00 I had to go on he flooring to maneuver all over my belongins ,I needed to go back to the counter simply because out seats ( we had been # 10 on line at sign in ) have been separates, following that we had to keep going for walks about the gates as the counter employee hardly ever gave us the gate amount, ( Once i ask about the gate information and facts to a different amercian ailines employee in gate 26 he pointed towards the gate screan ) this time the seats felt lesser that usual , the foodstuff was awful, the bread was so challenging , the lettuce on the salad glance previous , I returned the food the same way that I gained it, the light turns off even though im studying severeal moments which i had to keep my finger around the switch to continue reading following five awful several hours I received towards the conclusion that I wont journey on American Airways again
PS I'd her about the return flight and it absolutely was evenm superior she life while in the Phillie space and I lived in a similar region for couple several years so we experienced a dialogue about that .
Also, you will discover identification necessities within the airport because it pertains to domestic airline vacation. All consumers age 18 years and older will have to existing official photo identification prior to boarding the plane.
I a short while ago experienced a flight cancelled by American Airways and stood within a line for 45 minutes to acquire rebooked on One more flight. I used to be shocked to determine the gate brokers didn't Use a watch in to the obtainable USAIR flights.
I was to inform you of my not so pleasant expericences with the airline, and requesting a refund of my flight. For starters I used to be suppose being to the seven:55am flight from Gulftport,MS.